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Service and Operations Management Service and Operations Management

Keys to confronting crises, from a hospital fighting COVID-19

Anticipating problems, protecting your people, and working in close cooperation with your stakeholders: these are some of the lessons the University of Navarra Clinic takes from its fight against COVID-19 in Spain.
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Maoret, Massimo; Ertug, Gokhan
Recent research suggested that basketball coaches in the NBA were more likely to assign playing time to players of their own race. But Massimo Maoret and Gokhan Ertug found that the bias evaporated when a common strategy called "resting the starters" was factored in.
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Pastor, Alfredo
A balanced budget: is it a moral obligation or a rule of thumb? To what extent should it steer an economic recovery during the pandemic caused by COVID-19?
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