Knowledge and Communication

Olivia Baker: The Resolution

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In part D of Olivia Baker's case study, details are given of the evolution of her relationship with George, a key member of her team with whom she has had her differences. Part of the solution to this strained relationship is to restructure the management team, given the growth of the group. Confronted with this crisis, she decides to seek the advice of an expert consultant.
Bibliographic citation: Ruizalba, José Luis; Chinchilla, Nuria; Las Heras, Mireia, "Olivia Baker: The Resolution", IESE, DPO-253-E, 09/2012
Date: 03/09/2012
Author(s): Ruizalba, José Luis; Las Heras, Mireia; Chinchilla, Nuria
Document type: Case
Department: Managing People in Organizations
Sector: Store chains
Languages: Spanish / English
Year of the events: 2011
Geographic area: United States