Olivia Baker Got an E-mail

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Olivia continues with her expansion plans, but she gives little regard to one of the members of her team, George Foster, who helped her at the beginning. Olivia has personalized her business too much, to the extent that she does not delegate and has all of the power, with the consequences this entails. She does not share responsibility with the rest of the team.
Bibliographic citation: Ruizalba, José Luis; Chinchilla, Nuria; Las Heras, Mireia, "Olivia Baker Got an E-mail", IESE, DPO-251-E, 09/2012
Date: 03/09/2012
Author(s): Ruizalba, José Luis; Las Heras, Mireia; Chinchilla, Nuria
Document type: Case
Department: Managing People in Organizations
Sector: Industry and Manufacturing
Languages: Spanish / English
Year of the events: 2011
Geographic area: United States