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Tejidos Especiales Edentel 4.0 (B) 

Date: 15/11/2018 Author(s): Lago, Alejandro; Sabrià, Frederic Document type: Case The case describes the trials that the head of the Production Department at Tejidos Especiales Edentel is planning in order to meet delivery dates in the best way possible. This case is based on the case "Tejidos Especiales Edentel," P-988, by Professor Josep Riverola. More information

Tejidos Especiales Edentel 4.0 (A) 

Date: 15/11/2018 Author(s): Lago, Alejandro; Sabrià, Frederic Document type: Case The case describes the problems that Tejidos Especiales Edentel has been having with production programming ever since it started to operate via the Internet. The new system allows customers to change the priority of their orders in seconds, which increases costs for Edentel, reduces productivity and makes it more difficult to meet delivery dates. This ... More information

Amazon: Balancing Customer Centricity with Employee Engagement 

Date: 15/09/2017 Author(s): Tatge, Larisa; Ribera, Jaume; Lago, Alejandro Document type: Case Amazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission ... More information

PACECO: The Purchasing Decision for the Fénix Project 

Date: 16/12/2016 Author(s): Mediavilla, Miguel; Lago, Alejandro Document type: Case PACECO ESPAÑA is a leading engineering company specializing in the design, manufacture and assembly of cranes for loading and unloading containers, mainly in port facilities. Its American parent company was the first to patent ship-to-shore container cranes as we now know them. PACECO ESPAÑA is now undertaking one of the biggest projects in its history: ... More information

Additive Manufacturing at Etnia Barcelona 

Date: 21/10/2016 Author(s): Calvo, Eduard; Lago, Alejandro; Sabrià, Frederic; Sabrià, Frederic Document type: Case Etnia Barcelona, a niche manufacturer of high-quality fashion eyewear, is considering its next move in light of the advances being made in additive manufacturing, which could require the company to rethink everything from product design to capacity footprint and logistics. The case covers the company's design-to-sale process, raw material procurement, ... More information

Kids&Us: International Expansion 

Date: 13/07/2016 Author(s): Girbal, Albert; Lago, Alejandro Document type: Case More information

Procurement and Outsourcing 

Date: 29/01/2015 Author(s): Moscoso, Philip; Lago, Alejandro Editor(s): Cátedra Eurest de Excelencia en los Servicios Document type: Technical Note Every firm at some point is faced with a fundamental question: What resources and which activities in the value chain should be supplied in-house? In short, it is the well-known dilemma of "make or buy." This note presents managers with a summary of the keys and opportunities of outsourcing and procurement in order to help them transform these activities ... More information

Quality Management, Lean Management and Continuous Improvement 

Date: 26/01/2015 Author(s): Moscoso, Philip; Lago, Alejandro Editor(s): Cátedra Eurest de Excelencia en los Servicios Document type: Technical Note This note provides an overview of the essential points of quality management, lean management and continuous improvement. It aims to help executives to identify the concepts, methodologies and tools that will allow them to improve the quality of their products and services and the way in which these are supplied to their customers - ultimately, to ... More information

Key Elements of Flow, Time and Queue Management 

Date: 09/12/2014 Author(s): Lago, Alejandro; Yankovic, Natalia; Moscoso, Philip Editor(s): Cátedra Eurest de Excelencia en los Servicios Document type: Technical Note This note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait. More information

M-Pesa - Mobile Banking in Kenya 

Date: 09/04/2014 Author(s): Sieber, Sandra; Lago, Alejandro; GO, Timothy Editor(s): CIIL - Centro Internacional de Investigación Logística Document type: Case M-Pesa is an innovative mobile-phone-based money transfer service from Safaricom, the largest mobile network operator in Kenya. M-Pesa allows users with a national ID card or passport to deposit, withdraw and transfer money to other users easily via SMS. Originating from the idea of using mobile technology to help customers make payments to microfinance ... More information
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