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Operations Management For Executives: Realize The Full Potential Of Your Company 

Date: 07/09/2017 Author(s): Moscoso, Philip; Lago, Alejandro Editor(s): Cátedra Eurest de Excelencia en los Servicios Document type: Book Operations Management for Executives reviews all that managers should know to be able to turn the operations of their companies into a source of competitive advantage. Understanding operations is key to improve how any organization actually works. In fact, excellence and innovation in operations have played an essential role in many of the great success ... More information Read related article

The Keys of the Collaborative Business Model  Premium

Date: 23/09/2016 Author(s): Lago, Alejandro; Sieber, Sandra Document type: Non-refereed article Call it the sharing, collaborative or peer-to-peer (P2P) economy, a new business paradigm is gradually taking shape. And as with any disruptive business paradigm, this one comes with controversy and debate. This article examines the key levers of several well-known business models, in particular, the market-access mechanisms, the resource-allocation ... More information Read related article

The Role of Quick Response in Accelerating Sales of Fashion Goods 

Date: 24/05/2016 Author(s): Lago, Alejandro; Martínez de Albéniz, Victor; Moscoso, Philip; Vall, Andreu Editor(s): Cátedra Eurest de Excelencia en los Servicios Document type: Chapter Quick response has been proposed as an appropriate operational strategy to serve volatile markets. In fashion, postponing design, production, and distribution as much as possible may indeed reduce the uncertainty related to product success. In this paper, we provide an empirical study of the influence of lead time and sourcing origin on product success, ... More information

Five Strategies for Innovative Operations 

Date: 04/2016 Author(s): Moscoso, Philip; Lago, Alejandro Document type: Non-refereed article As globalization and new technologies open the door to innovative ways of working, improvements in operations management are becoming an important competitive edge for companies. What do companies like Toyota, Zara, Amazon and Ikea have in common? In addition to occupying a leading position in their respective sectors, each of them has marked a watershed ... More information

Five Pillars for Doing Business in Africa  Premium

Date: 20/03/2015 Author(s): Mudida, Robert; Lago, Alejandro Document type: Non-refereed article Companies around the world are setting their sights on Africa as a new frontier for business. However, as with other emerging economies, African ones are tricky to navigate for the uninitiated. This article introduces the five pillars that companies need to consider in the African context. First the authors highlight the main macroeconomic trends; ... More information Read related article

Uma abordagem de operações mais humanista 

Date: 11/2013 Author(s): Moscoso, Philip; Lago, Alejandro; Rodríguez-Lluesma, Carlos Document type: Non-refereed article Por mais automatizado que seja uma empresa, sempre há pessoas por trás desse intervenção. Saber aliar todos os processos com o engajamento do Recursos Humanos pode fazer uma diferença tamanha para a melhora de qualidade de toda a organização. More information

Put your customer in the front row 

Date: 10/2012 Author(s): Moscoso, Philip; Lago, Alejandro Document type: Non-refereed article Stronger competition and more demanding customers require companies to deliver exceptional service and ultimately offer differentiated value propositions in an ef?cient way. To do so successfully, companies need to innovate and continuously improve their service models, but with a holistic view that ensures coherence between strategy and operations. ... More information

Enriching supply chain capabilities in consumer goods business 

Date: 07/2012 Author(s): Moscoso, Philip; Lago, Alejandro Document type: Proceeding The aim of this paper is to contribute to the managerial knowledge development about supply chain capabilities. In the years to come, supply chains (SC) need not only to excel on cost and time, but also become better in terms of flexibility. Our main contribution is a conceptual design framework that guides managers when investing in flexibility. First, ... More information Read related article

Exploring the influence of process design for customer perceived quality 

Date: 07/2012 Author(s): Amorim, M.; Lago, Alejandro; Moscoso, Philip Document type: Proceeding In this paper we investigate how customers assess the quality of service delivery alternatives involving distinct levels of customer participation. We conducted a study in a large retail supermarket which provided distinct alternatives for customers' check-out: a self-service and an employee-assisted option. We identified three dimensions of perceived ... More information Read related article

Pon tu cliente a trabajar. ¿Una buena manera de lograr un servicio excelente a bajo coste? 

Date: 02/2012 Author(s): Moscoso, Philip; Lago, Alejandro; Amorim, M. Document type: Occasional Paper El diseño y la gestión adecuados de la contribución del cliente a la prestación de servicio de una empresa se han convertido en una fuente de ventaja competitiva clave, ya que dicha contribución ofrece ventajas tanto a nivel operativo como estratégico. More information
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