Service and Operations Management RSS

Research Papers  The Dangers of Payment Variability for Supply Chains

Serrano, Alejandro; Oliva, Rogelio; Kraiselburd, Santiago Today's companies are relying more heavily on trade credit, which amplifies the risk of financial contagion in a supply chain. A new model follows financial flows to explain the propagation and amplification of payment variability -- and risk -- throughout supply chains. Read article

Research Papers  How to Optimize Your Assortment Strategy to Reduce Suppliers' Prices

Heese, Sebastian; Martínez de Albéniz, Victor For retailers, rationalizing inventory assortment makes sense to optimize profits, adjusting supply to demand. But note that assortment strategies can also be used to drive competition between suppliers for better pricing, as Víctor Martínez de Albéniz and Sebastian Heese explain. Read article

Articles and Opinion  How Design Can Boost Social Impact and Business Results Premium

Sosa, Manuel E. Many managers approach problems with an engineering mindset: build it the right way and make sure it works. Designers, on the other hand, approach problems with the question: are we building the right thing in the first place? In this article, Manuel E. Sosa of INSEAD discusses how companies can build a design culture to boost business results while solving complex social challenges. Read article

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