Service and Operations Management RSS

Articles and Opinion  Artistic license: Fresh ideas attracting new audiences to art

NFTs, DAOs, kinetic floors, immersive exhibitions and advanced analytics are some of the catalysts for change in the cultural sector. Plus, Beatriz Muñoz-Seca offers advice on service design for cultural institutions recovering from COVID. Read article

Articles and Opinion  Mend your supply chain to prevent a brand disaster

Anna Saez de Tejada Cuenca, Felipe Caro, Leonard Lane Would you know if your suppliers were using unauthorized subcontractors? Research from the fashion industry reveals some key predictors of the practice. Knowing these can help you sew up your supply chain's loose ends. Read article

Articles and Opinion  Culture wars: Take a stand or sit them out?

Yago de la Cierva Before you stake a position and your reputation on a controversial issue, make sure you know where your company stands. Follow this advice for choosing your words and your battles carefully. Read article

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