Service and Operations Management RSS

Books  How to run companies with the stroke of a hashtag

Llopis, Jaume Twitter has changed how we communication. The book 500 tweets for better management gathers thoughtful messages about the economy and business management from the active account of IESE's Jaume Llopis. Read article

Knowledge Exchange  A book for all your New Year's resolutions

This year, hold yourself accountable to all your professional goals. Read article

Research Papers  The Dangers of Payment Variability for Supply Chains

Serrano, Alejandro; Oliva, Rogelio; Kraiselburd, Santiago Today's companies are relying more heavily on trade credit, which amplifies the risk of financial contagion in a supply chain. A new model follows financial flows to explain the propagation and amplification of payment variability -- and risk -- throughout supply chains. Read article

Latest IESE documents

Roche: The Investment Decision Dilemma Serrano, Alejandro; Kraiselburd, Santiago
¡Consiguiendo realidades! Muñoz-Seca, Beatriz