Charles Petruccelli: "We are at the beginning of a major industry disruption: Mobility."
Interview with Charles Petruccelli, American Express Travel
Moscoso, Philip G.
Date: First Quarter 2011
Tags: Global Business Travel, mobility, telepresence, data privacy, business continuity
Over the past 10 years, every time something cataclysmic has happened in the world – be it geopolitical, pandemics such as SARS or swine flu, the volcanic ash cloud or the economic recession – the travel industry has been “brutally impacted,” in the words of Charles Petruccelli, president of Global Business Travel at American Express. In this interview by IESE Prof. Philip Moscoso at IESE’s 2010 Global Alumni Reunion, Petruccelli discusses the shift of economic power to Asia, data protection, and how disruptive technologies, such as telepresence and smart mobiles, are changing the business model of the travel industry.