Managing the Future: The Way Ahead

Plus: a service model for arts and cultural institutions; untangling the knots in the China/Europe supply chain; Starbucks CEO Howard Schultz discusses perking up a premium brand; what to do when a volcano grounds your business; police tips on organizational change.

Choosing a Better Path

Plus: building a creative culture for innovation; bridging Western vs. Eastern thinking; creating brand leaders in China; how customer relationships change when moving from physical to virtual stores; a prescription for dealing with cancer.

Realizing Emerging Realities

Plus: Islamic banking lessons for the financial sector; adding value through offshoring; uncorking global management tips from the wine industry; Santander’s sponsorship of Formula One; advice from a British protocol expert.

Social Media: Are You in the Conversation?

Plus: how to manage divestitures successfully; five emotional cues that work magic on customers; Warner Music VIP discusses the digital revolution; launching innovation inside Pfizer; how a group of citizens took on organized crime in Sicily.