Innovation and Change

Helping Business Travelers Make Their Connections

Print Share

Over the past 10 years, every time something cataclysmic has happened in the world – be it geopolitical, pandemics such as SARS or swine flu, the volcanic ash cloud or the economic recession – the travel industry has been “brutally impacted,” in the words of Charles Petruccelli, president of Global Business Travel at American Express. In this interview by IESE Prof. Philip Moscoso at IESE’s 2010 Global Alumni Reunion, Petruccelli discusses the shift of economic power to Asia, data protection, and how disruptive technologies, such as telepresence and smart mobiles, are changing the business model of the travel industry.
Bibliographic citation: IESE Insight; IESE, "Helping Business Travelers Make Their Connections"
Date: 14/03/2011
Document type: Interview
Interviewee(s): Petruccelli, Charles
Interviewer(s): Moscoso, Philip
Languages: English