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Knowledge Exchange  Crisis Communication: How to Manage Social Media as an Emergency Unfolds

In our always-on, hyper-connected world, companies cannot afford to wait to react to crises affecting their brand or reputation. Yago de la Cierva offers the keys to managing a crisis as it unfolds, where it unfolds first: on social media. Read article

Articles and Opinion  Building Blocks for Healthy Alliance Coordination Premium

Ariño, Africa; Andreu i Civit, Rafael Using the case of a healthcare alliance, the authors identify which individual-level capabilities, knowledge pieces, routines and coordination schemes to adjust in order to create value and boost the chances of successful interorganizational collaborations. Read article

Research Papers  Moving Targets: How Organizations Set Performance Goals as They Grow

Aranda, C.; Arellano, J.; Dávila, Antonio Effective target-setting is a learning process. For more learning inputs, managers might be wise to think like they did in their organization's entrepreneurial stage, according to research by Antonio Dávila. Read article

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