Service and Operations Management RSS

The Four-leaf Clover: Four Pillars for Public Sector Efficiency

Pin Arboledas, José Ramón

 

To what extent should the public sector follow a private sector management model? Could improving public administration increase the wellbeing of the general population? IESE's José Ramón Pin responds to these questions in a book proposing a model based on four pillars for improving public sector efficiency.

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Mobile Payments: A Framework for SuccessPremium

Calvo, Eduard

 

There is a lot more to mobile payments than merely substituting a phone for a card when performing a financial transaction. Managers need to think less about the technology, and more about how the new functionalities of m-payments can enable superior value propositions for their customers. This article reveals how.

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The Chinese Auto Industry at a Crossroads

Sachon, Marc; Ribera, Jaume; Zhang, Donald; Zhang, Yunyi; Castillo, Cristina

 

China's auto production has grown exponentially in recent years, responding to a rapidly expanding domestic market. However, the "new normal" in economic growth is taking a toll. The complex industry may be able to shift gears successfully, with help from the Chinese government.

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Latest IESE documents

Documentos de InvestigacionesOptimal Production and Rationing Policy of Two-Stage Tandem Production System

Xu, Jianjun; Serrano, Alejandro; Lin, Bing

Documentos de InvestigacionesCómo descarbonizar nuestra economía

Interviewee(s): López Cardenete, Juan Luis; Nieto, Ignasi; Aires, Luis; Labandeira, Xavier; Navarro, Jesús; Piñón, Jorge; Calleja, Daniel; Sallé, Carlos; Speaker(s): Fernández Cuesta, Nemesio; Arias Cañete, Miguel; Sponsor(s): IESE - Industry Meetings

Documentos de InvestigacionesEl trébol de cuatro hojas

Pin Arboledas, José Ramón

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