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Service and Operations Management

What’s Driving China’s Auto Industry?

Ribera, Jaume; Sachon, Marc; Callarman, Thomas; Li, Honglai; Shen, Xiaoying; Castillo, Cristina

China is the world's leading automaker -- and has been for five years running. Understanding China's massive but quirky auto industry is the task of a joint study by IESE, CEIBS and CEDARS. IESE professors Jaume Ribera and Marc Sachon help put China's numbers in context and make traffic predictions for the future.

Knowledge and Communication

How to Handle a PR Crisis: Practical Tips

De la Cierva, Yago

When big mistakes are made, the damage done to a company's image and reputation may be worse than any material fallout. With customer trust at stake, careful communication is crucial, as explained in Yago de la Cierva's practical book on handling PR crises.


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Service and Operations Management

The Cutting Edge in Fashion Operations

Martínez de Albéniz, Víctor; Simchi-Levi, David; Moreno, Antonio; Caro, Felipe

The 1st Fashion Operations Conference at IESE brought together leading academics and executives to share the latest in operations management for the fashion retail industry. Speakers from IESE, MIT, UCLA and Kellogg School of Management here share insights to increase revenues, optimize business models and make smarter inventory decisions.


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Checking In on Hotels' Competitive Behavior

McCann, Brian; Vroom, Govert

Leadership and People Management

It's Not How Old You Are, But How Old You Feel

Kunze, Florian; Raes, Anneloes; Bruch, Heike

Information Technologies

Why All Companies Need a Data Experience DesignerPremium

Margolis, Abby; Káganer, Evgeny

Also of interest...


Steps to Internationalizing

Joan E. Ricart; Jaume Llopis

Many small and medium enterprises (SMEs) want to expand abroad, but a number of them are doing so for the wrong reasons. In a blog post for, IESE’s Joan E. Ricart and Jaume Llopis lay out principles for internationalizing -- the right way.


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Service and Operations Management

Quality, All the Way

Jaume Ribera

Quality is a continuous journey, rather than a means to an end. Such was the opinion of American statistician W. Edwards Deming, hailed by many as the force behind the Japanese post-war miracle. IESE’s Jaume Ribera on the man and his industry-changing beliefs.


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