Mas Canal, Núria
In advanced economies, many hospitals are under financial pressure. In the United States, the introduction of "managed care" has only intensified that pressure in recent years. A study by IESE's Núria Mas shows the human toll of this cost-cutting trend -- harming both insured and uninsured Americans.
Service and Operations Management
Many cultural institutions ought to streamline their operations to increase efficiency. But what's the best way to go about it? Using Spain's National Institute of Performing Arts and Music as a case in point, IESE's Beatriz Muñoz-Seca presents an innovative model for service companies looking to optimize operations.
Leadership and People Management
Brion, Sebastien; Lount, R.; Doyle S.
Trust is vital for working effectively in teams, but how does one build trust? A simple starting point is accurately assessing how trusted you actually are by others, Sebastien Brion finds. In this study, Brion also uncovers evidence that underestimating how much others trust you is better in the end than overestimating it.
Andreu Civit, Rafael; Riverola García, Josep; Rosanas Martí, Josep Maria; De Santiago Hernando, Rafael
Roure Parera, Joan; Segurado Llorente, Juan Luis
Fernández Terricabras, Albert